How to Reset Your Password
If you've forgotten your password or it's not working:
Go to app.goodlabs.com
Click Log In
Click Forgot Password
Enter the email address you used to create your account
Check your email for a password reset link
Click the link and create a new password
Note: The reset link expires after a short time. If it's expired, request a new one.
I'm Getting an Error When I Try to Log In
If you see an error screen when logging in:
Clear your browser cache and cookies, then try again
Try a different browser (Chrome, Safari, Firefox) or a private/incognito window
Try a different device (phone vs. computer)
Make sure you're going to the correct URL: app.goodlabs.com
Make sure you're using the same email address you used when you created your account
"There Is Already a User With This Email"
If you see this message when trying to create an account, it means an account already exists with that email address. You don't need to create a new account — instead:
Go to the login page at app.goodlabs.com
Try logging in with that email address
If you don't remember your password, use the Forgot Password link to reset it
Phone Verification Code Not Arriving
If you're not receiving the phone verification code:
Make sure you entered the correct phone number
Check that your phone can receive text messages (SMS)
Wait a minute or two — sometimes there's a short delay
Try requesting the code again
Make sure your phone isn't blocking messages from unknown numbers
If you still can't receive the code, contact our support team and we can help verify your account another way.
I Have Two Accounts / Duplicate Account
If you accidentally created two GoodLabs accounts:
Contact our support team with both email addresses
We'll help consolidate your accounts so all your orders and results are in one place
Do not try to delete an account on your own, as this could affect your stored results
My Data or Results Are Missing from My Account
If you log in and don't see your expected results or orders:
Check that you're logged into the right account — you may have used a different email address
Check your Health dashboard at app.goodlabs.com/biomarkers for your results
Check your Visits & Orders page for your order history
If results were previously visible and have disappeared, contact our support team immediately