How Do I Cancel a Lab Test Order? Step-by-Step Cancellation and Refund Guide
Need to cancel your GoodLabs order? Here's exactly how to do it, whether you're eligible for a refund, and how long it takes.
Replaces: "How can I cancel a lab work booking and what is the refund process?" (current resolution rate: 43%)
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Quick Answer: How to Cancel
Go to app.goodlabs.com/orders
Find the order you want to cancel
Click Cancel
Your refund is initiated automatically
That's it. Most customers can cancel in under a minute.
Am I Eligible to Cancel?
It depends on where you are in the process:
Before Your Blood Draw (Yes — Full Refund)
If you haven't had your blood drawn yet, you can cancel for a full refund at any time. Use the self-service cancellation above.
After Your Blood Draw (Generally No)
Once your blood has been drawn and the lab has started processing:
Cancellations are generally not available
The lab has already incurred costs to process your tests
If there are special circumstances, contact our support team to discuss options
How Long Until I Get My Refund?
Refunds go back to your original payment method (the card you used at checkout)
Most refunds appear within 5–10 business days
The exact timing depends on your bank or credit card company
Common Cancellation Scenarios
"I want to cancel and reorder with a discount code"
Yes, you can do this:
Cancel your current order from the orders page
Place a new order
Apply your discount code at checkout
"I was charged but never got my blood drawn"
If you placed an order and were charged but never completed the blood draw, you're eligible for a full refund. Cancel from your orders page or contact support.
"The lab location was closed when I arrived"
Contact our support team — we'll process a refund or offer a discount since this was not your fault.
"I was deployed / have a medical emergency"
Contact our support team and explain your situation. We handle these on a case-by-case basis and will work with you.
"I accidentally placed a duplicate order"
Cancel the duplicate from your orders page. If both orders were charged, contact support and we'll refund the duplicate.
I Can't Find the Cancel Button
If you don't see a cancel option on your orders page:
Make sure you're logged into the correct account
Check that you're on the right page: app.goodlabs.com/orders
If the order has already been processed by the lab, the cancel option may not be available
Contact our support team if you need help