Goodlabs Sharing allows you to connect with family members, friends, caregivers, healthcare providers, patients, or other trusted individuals.
You can choose whether to request access to another person's health information, give them access to yours, allow lab test ordering, or share access with each other.
How to Add a New Connection
Step 1: Go to Sharing
From your Goodlabs account, navigate to Sharing in the sidebar, then select People.
If you’re a Health Provider: If you’ve identified yourself as a Health Provider in your account settings, you’ll see Clients instead of People. Go to Sharing → Clients to manage your client connections.
Here, you can view your existing connections and any requests that are still awaiting approval.
Step 2: Add a New Connection
Click Add New Connection.
Goodlabs will ask what kind of connection you would like to create. Select the option that best matches how you would like to use Sharing.
Request Access
Choose Request access if you want to request permission to:
View another person's health profile.
Order or recommend lab tests for them.
Give Access
Choose Give access if you want to allow another person to:
View your health profile.
Order lab tests on your behalf.
Both
Choose Both if you want to request access and share access with the other person.
Step 3: Enter the Connection Details
Complete the Add your connection form.
You may be asked to provide:
Relationship — such as Patient, Friend, or Family Member.
Your role (optional) — such as Physician or Caregiver.
Email address — the email address associated with the person's Goodlabs account.
Nickname (optional)
Step 4: Select Permissions
Next, select the permissions you would like to request or provide.
View Health Profile
Allows access to shared health information, including lab reports, biomarkers, action plans, and saved files.
Order Tests on Their Behalf
Allows the approved connection to place and manage lab orders for that person.
Review the information and permissions you've selected, then click Send Request.
Managing Pending Requests
After you send a request, it will remain under Pending Requests until the other person accepts the invitation.
Depending on the type of connection, the request may appear under Your People or Your Patients.
The person you've invited will receive an invitation to connect with you on Goodlabs.
While the request is pending, available actions may include:
Cancel Request — withdraw the invitation.
Add Prepaid Test — attach a prepaid test to the invitation.
Edit Share Details — change the requested permissions before the invitation is accepted.
The requested access does not become active until the other person accepts the invitation.
What Happens After the Invitation Is Accepted?
Once the invitation has been accepted, the person will appear as an existing connection.
The actions available to you will depend on the permissions that were approved.
For example:
Can View Health allows access to shared health information.
Can Order Tests allows lab tests to be ordered on the person's behalf.
Mutual Access indicates that both people have shared access with each other, based on their approved permissions.
Managing an Existing Connection
To review an existing connection:
Go to Sharing.
Find the person under your existing connections.
Open their connection details.
Review or update the available sharing permissions.
Permissions can be adjusted based on the level of access you want the person to have.
Removing a Connection
If you no longer want someone to have access:
Go to Sharing.
Open the person's connection details.
Select the option to edit or remove their access.
Confirm the change.
Removing access will end the permissions associated with that connection.
Frequently Asked Questions
What happens after I send a request?
The person you invited will receive an invitation to connect with you on Goodlabs. The request will remain pending until they accept it.
Can I change a request before it is accepted?
Pending requests may include an Edit Share Details option that allows you to modify the requested permissions before the invitation is accepted.
Can I cancel a pending request?
Yes. Open the pending request and select Cancel Request.
Can I attach a prepaid test to an invitation?
Yes. Pending requests may include an Add Prepaid Test option, allowing you to attach a prepaid test before the invitation is accepted.
Can I limit what another person can access?
Yes. Sharing permissions determine what another person can access or do. You can provide health viewing access, ordering access, or both.
How do I remove someone's access?
Open the person's connection details from Sharing and use the available edit or removal option to revoke their access.
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.