How to Set Up and Use a Health Provider Account

If you’re a healthcare provider, you can update your Goodlabs account to a Health Provider account to access additional features for working with patients or clients.

Health Provider accounts allow you to manage clients, request access to their health information, and order or recommend lab tests for them.

To update your account:

Once your account is updated, additional provider features will become available under Sharing.

After setting your account as a Health Provider, go to Sharing in the left-side panel.

A Clients section will be available under Sharing where you can manage the people you work with.

From here, you can:

From the left-side panel of your Goodlabs account, click Sharing, then select Clients. Click the Invite Clients button in the top-right corner to add a new client.

Choose the permissions you need based on how you'll be working with the client.

If you need to view a client's health information, request View Health Profile permission.

Once the client approves the request, this permission may allow you to view shared health information such as:

The client remains in control of their health information and must approve the sharing request before you can access it.

If you need to order or recommend lab tests for a client, request permission to Order Tests on Their Behalf.

Once approved, you can select the client through Sharing and begin choosing tests for them.

Depending on how you want to proceed, you may be able to:

Ordering tests for a client does not automatically give you access to their results. You must also have View Health Profile permission to view their shared health information.

Sharing requests remain pending until the recipient approves them.

You can review pending and existing connections from Sharing.

Depending on the request, available options may include:

Once a request has been approved, the available client information and actions will depend on the permissions granted.

If a client sends you a Sharing request, sign in to your Goodlabs account and open Sharing to review it.

Before accepting, review:

Approve the request if the connection and permissions are correct.

Once approved, the connection will appear with your existing clients or connections, and the applicable Sharing permissions will become active.

Once you have permission to order for a client:

Always confirm that you're ordering for the correct person before proceeding.

For detailed instructions, see How to Order or Recommend Lab Tests for Someone Else.

Health Provider accounts include client-management functionality under Sharing, allowing you to establish and manage connections with your clients.

Yes. Once a client has granted you the appropriate ordering permission, you can order or recommend tests for them.

Only when the client has granted you View Health Profile permission. Permission to order tests does not automatically provide access to their results.

Yes. Sharing permissions do not become active until the appropriate request has been accepted.

When the Recommend Test(s) option is available, you can send the selected tests to the client. They can review the recommendation and complete the order themselves.

Yes. Custom panels can be created and saved through Sharing → Panels for easier reuse.

If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.