Ensuring Correct Handling of Lab Test Orders and Resolving Errors with Independent Draw Sites and Lab Networks
When managing lab test orders through Goodlabs, particularly those involving independent draw sites or different lab networks, it’s essential to follow the correct processes to avoid errors or delays. This article provides detailed guidance for ensuring proper handling and resolving issues with lab orders.
Handling Requisitions and Specimens at Independent Draw Sites
If you are using an independent draw site for a lab test ordered through Goodlabs, follow these steps to ensure proper sample handling:
Provide Specimen Collection Instructions: - Make sure the phlebotomist follows the specimen collection and handling instructions provided on the lab requisition form. - Requisition forms are essential documents that contain detailed instructions for the draw site to handle your sample correctly.
Dropping Off a Specimen: - If you are dropping off the specimen yourself, ensure you bring the requisition form. - Schedule a specimen drop-off appointment in advance as required by the draw site or lab location to avoid processing delays.
Resolving Issues with Mismatched Lab Networks
Using the wrong lab network for a test order, such as having your blood drawn at Labcorp when your order was placed for Quest, can result in processing issues. Here’s how to address this situation:
Confirm Lab Network Compatibility: - Quest and Labcorp are separate lab networks and cannot process each other’s orders.
Steps to Resolve: - Go to the originally designated lab network (e.g., Quest) with your existing order to complete the blood draw. - Alternatively, cancel the initial test order and place a new one with the lab network where the draw was completed (e.g., Labcorp).
General Guidelines for Managing Lab Test Orders
Always verify the lab network (e.g., Quest, Labcorp) for which your test order is placed before scheduling or completing your draw.
Bring all necessary documentation, including the requisition form, to ensure smooth processing at the draw site.
If errors occur, such as using a mismatched lab network, act promptly to either visit the correct lab or modify your lab order to match the completed draw.
By following these steps, you can minimize the risk of issues and ensure your lab tests are processed seamlessly.