If your results are missing specific tests after 16 business days, appear incorrect, or do not match what you ordered, this may be due to lab processing issues, incomplete collections, or data mismatches. You should contact support so your case can be reviewed and resolved.
Missing tests: May not have been performed or are still pending
Incorrect results: May require lab review or verification
Common causes: Lab processing issues, sample problems, or order mismatches
Action: Contact support with your order details
Missing vs Delayed Results
It is important to distinguish:
Delayed results: Still within normal processing time
Missing results: Specific tests are not appearing after expected timelines
If you are still within 2 to 6 business days, or up to 16 business days for specialized tests, refer to the “Where Are My Results?” article.
This article applies when:
A specific test result is missing
Your results appear incomplete after the full timeline
Something looks incorrect
Common Issues and Causes
A test was not performed
In some cases:
The lab may not have completed all requested tests
A specific biomarker may not have been processed
This can happen due to:
Lab limitations
Sample issues
Order mismatches
Sample collection issues
Your sample may not have been usable for certain tests due to:
Insufficient sample volume
Clotting or contamination
Handling or labeling issues
In these cases:
A re-draw may be required
You may be offered a retest
Order mismatch
There may be a mismatch between:
The tests you ordered
The tests performed by the lab
This may result in:
Missing tests
Unexpected results
Incorrect or unexpected values
If your results appear unusual:
This may be due to natural variation
Or may require further verification
Goodlabs cannot interpret results, but issues can be escalated for review if something appears incorrect.
What to Do If You Have Missing or Incorrect Results
If you notice an issue:
Contact support and provide:
Your order confirmation number
Date of your blood draw
The specific test or result in question
A brief description of the issue
If possible:
Include screenshots or supporting details
Possible Resolutions
Depending on the situation, you may receive:
A re-draw at no additional cost
A refund for the affected test
Clarification or correction of your results
Resolution depends on:
Lab findings
Order details
Processing status
Important Notes
Not all missing results are errors. Some may still be processing
Results are released in batches, so partial results are normal
Lab-related issues must be verified before resolution
Frequently Asked Questions
Why is one of my tests missing?
It may still be pending or it may not have been completed due to sample or lab processing issues.
What if the lab did not perform my test?
You may be eligible for a re-draw or a refund depending on the situation.
My results look incorrect. What should I do?
Contact support so the results can be reviewed and escalated if necessary.
Can Goodlabs fix or change my results?
Goodlabs does not modify lab results. However, issues can be investigated with the lab provider.
When to Contact Support
Contact support if:
A specific test is missing after the expected timeline
You believe a test was not performed
Your results appear incorrect or inconsistent
You have concerns about your sample or collection
Provide:
Your order confirmation number
Blood draw date
Details of the issue
Related Topics
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.