You are eligible for a full refund if you cancel your order before your blood draw and before any non-reversible work begins. Refunds are not available once a sample has been collected or lab processing has started.
Full refund: Available before blood draw and before processing begins
No refund: After blood draw or lab processing
Exceptions: Lab issues, duplicate charges, or service errors
Timeline: Refunds typically appear within 5 to 10 business days
When You Are Eligible for a Refund
You may receive a full refund if:
You cancel your order before your blood draw
No lab processing or non-reversible work has started
The lab is unable to perform your test
There was a duplicate or incorrect charge
When You Are Not Eligible for a Refund
Refunds are not provided if:
Your blood sample has already been collected
Lab processing has started
You completed your test but no longer want the results
This is because the service has already been delivered and costs have been incurred.
Partial Refunds
In some cases, partial refunds may apply if:
Part of your order cannot be completed
Certain tests were not performed
Eligibility depends on the specific situation and will be reviewed by the support team.
Lab and Processing Issues
If a lab is unable to perform your test due to:
Sample issues
Lab limitations
Technical constraints
You may be eligible for:
A refund for the affected test, or
A re-draw at no additional cost
Duplicate or Incorrect Charges
If you believe you were charged incorrectly:
Contact support within 30 days
Provide details of the transaction
If confirmed, the incorrect amount will be refunded.
How to Request a Refund
Cancel through your account.
Log into https://app.goodlabs.com/
Go to the Visits & Orders section
Select your order
Click Cancel
Refund Timeline
Request review: 1 to 2 business days
Processing: 3 to 5 business days
Bank posting: 5 to 10 business days
Actual timing may vary depending on your financial institution.
Important Notes
Refunds are issued to the original payment method whenever possible
Initiating a chargeback may delay resolution
It is recommended to contact support first for faster assistance
Frequently Asked Questions
Can I cancel after booking an appointment?
Yes. You can cancel your order at any time before your blood draw to be eligible for a refund.
What if I miss my appointment?
Missing or rescheduling an appointment does not cancel your order. Your order remains valid.
What if only part of my test was completed?
You may be eligible for a partial refund depending on which tests were not performed.
How long do refunds take?
Refunds typically appear within 5 to 10 business days after processing.
When to Contact Support
Contact support if:
You believe you were charged incorrectly
You are requesting a refund
You have questions about your eligibility
Provide:
Your order confirmation number
Details of your request
Related Topics
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.