You can manage your account information, update your profile, download your results, and control your data directly through your Goodlabs account at https://app.goodlabs.com/
Login: https://app.goodlabs.com/
Update profile: Settings or Account section
Download results: Health section
Data requests: Contact support
Account deletion: Available upon request
Accessing Your Account
To access your account:
Log in using your email or login method
Navigate to your dashboard
If you cannot log in:
Use the “Forgot Password” option
Check that you are using the correct email
Updating Your Profile Information
You can update:
Email address
Contact information
Basic profile details
To update your information:
Go to your account settings
Make the necessary changes
Save your updates
Some changes may require verification.
Downloading Your Results
To download your results:
Log into your account
Go to the Health or Add Results section
Select your results
Download in PDF or available format
Your results include:
Lab values
Reference ranges
Test details
Uploading External Lab Results
You can upload lab results from other providers.
To upload:
Go to the Add & Edit Results section
2. Select your file
3. Upload and confirm
Supported formats may include:
PDF
Other standard file types
Processing may take up to 24 hours.
Requesting a Data Export
You may request a full copy of your data.
To request:
Contact support
Specify that you are requesting a data export
Processing timelines may vary depending on the request.
Deleting Your Account
To request account deletion:
Contact support with your request
Confirm your identity
Before deleting your account:
Download any results you want to keep
Ensure there are no pending appointments
Once deleted:
Your account and associated data will be removed according to policy
Managing Your Data and Privacy
Your account allows you to:
Access your health data
Download your records
Control your information
Goodlabs uses secure systems to protect your data and follows applicable privacy regulations.
Common Issues
I cannot log into my account
Check your email and password
Use the password reset option
Try a different browser or device
I cannot find my results
Check the Health or Results section
Ensure you are logged into the correct account
My uploaded results are not showing
Allow time for processing
Confirm the upload was successful
I need to change important information
Some updates may require canceling and reordering. Contact support for guidance.
Frequently Asked Questions
Can I change my email address?
Yes, this can be updated in your account settings.
Can I download my results?
Yes, results can be downloaded from your dashboard.
Can I upload results from another provider?
Yes, you can upload external lab results through your account.
Can I delete my account?
Yes, account deletion is available upon request through support.
When to Contact Support
Contact support if:
You cannot access your account
You need help updating your information
You want to request a data export
You want to delete your account
You encounter technical issues
Provide:
Your account email
Details of your request
Related Topics
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.