You pay for your lab tests upfront when placing your order. The price includes lab testing, physician-reviewed ordering, and your lab visit. HSA and FSA cards are accepted, and receipts are available in your account for reimbursement purposes.
Payment timing: Paid at checkout
What’s included: Testing, order form, lab visit, results
HSA/FSA: Accepted
Receipts: Available in your account
Additional payments: None required at the lab
What Your Payment Covers
Your payment includes:
All lab testing and analysis
$12 lab fee per visit (blood draw collection)
Digital results delivery
Historical tracking in your dashboard
Customer support
Important:
The price shown at checkout is the final price
There are no additional fees at the lab
Payment Methods
You can pay using:
Credit cards
Debit cards
HSA (Health Savings Account) cards
FSA (Flexible Spending Account) cards
Most major and international cards are accepted.
HSA and FSA Payments
Using your HSA or FSA card
Use your card at checkout like a regular payment method
Transactions are processed immediately
If your HSA or FSA card is declined
Check your balance
Confirm the card is active and not expired
Some providers require pre-authorization
If needed:
Pay with a regular card
Submit for reimbursement later
Receipts and Documentation
How to access your receipt
Log into https://app.goodlabs.com/
Go to your Visits & Orders or Account section
Download your receipt
What your receipt includes
Transaction date and amount
Itemized test details
Order confirmation number
Goodlabs business information
These receipts can be used for:
HSA/FSA reimbursement
Personal records
Payment Issues
Charged more than once. This is often due to:
Authorization held by your bank
Pending vs. posted transactions
If you see multiple completed charges, contact support.
Payment failed
Common causes:
Insufficient funds
Incorrect billing details
Bank security blocks
Try:
Using a different card
Contacting your bank
Re-entering your payment details
HSA/FSA reimbursement
If you paid with a regular card:
Go to your Orders page, then download your receipt
Submit it to your HSA or FSA provider
Follow their reimbursement process
Coverage depends on your provider and plan.
Important Notes
Payment is required before scheduling your lab visit
You will not pay anything at the lab
Frequently Asked Questions
Do I need to pay at the lab?
No. Your order is prepaid, and no additional payment is required.
Can I use insurance?
We don’t currently bill insurance directly for lab tests.
Can I split payment across multiple methods?
Currently, only one payment method can be used per order.
What if I used the wrong payment method?
Contact support for assistance before your lab visit if possible.
Refunds
Refund eligibility depends on timing and order status.
In general:
You may be eligible for a refund if you cancel before your blood draw
Refunds are not available after your sample has been collected
For full details, refer to the Refund Policy article.
When to Contact Support
Contact support if:
You were charged incorrectly
You see duplicate completed charges
Your payment failed and you need help
You have billing-related questions
Provide:
Your order confirmation number
Details of the issue
Related Topics
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.