Goodlabs protects your personal and health information using secure, encrypted systems and follows applicable privacy regulations, including HIPAA. Your data is only used to process your lab tests and is not sold to third parties.
Data protection: Encrypted and secure
Compliance: HIPAA-aligned practices
Data usage: Only for testing, results, and support
Data control: You can access, download, and request deletion
How Your Data Is Used
Your information is used to:
Process your lab test orders
Generate your lab order form
Deliver your test results
Provide customer support
Your data is not used for:
Selling to third parties
Marketing without your consent
How Your Data Is Protected
Goodlabs uses multiple security measures, including:
Encrypted data transmission
Secure storage systems
Controlled access to sensitive information
Regular monitoring and security practices
These measures are designed to protect your data during processing and storage.
HIPAA and Compliance
Goodlabs follows privacy and security practices aligned with the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection of health information.
This includes:
Protecting sensitive health data
Limiting access to authorized personnel
Maintaining secure handling of information
Who Has Access to Your Information
Your data may be accessed by:
Authorized Goodlabs personnel for support and operations
Certified lab partners such as Quest Diagnostics and LabCorp for test processing
Access is limited to what is necessary to complete your order and provide services.
Your Data Rights
You have the ability to:
Access your personal and health information
Download your test results
Request updates to your information
Request account deletion
To make a request, contact support with your details.
Data Retention
Your data may be stored for:
Ongoing access to your results
Legal and regulatory requirements
Operational and support purposes
Some information may be retained as required by applicable laws even after account deletion.
Account Deletion
To request account deletion:
Contact support
Confirm your identity
Before deleting your account:
Download any results you want to keep
Deletion will be processed according to applicable policies and regulations.
Frequently Asked Questions
Is my data secure?
Yes. Goodlabs uses encryption and secure systems to protect your data.
Is my data shared with third parties?
Your data is only shared with necessary service providers, such as lab partners, to process your tests.
Can I access my data?
Yes. You can view and download your data through your account.
Can I delete my data?
You can request account deletion, subject to applicable legal and regulatory requirements.
When to Contact Support
Contact support if:
You have questions about your data
You want to request access, correction, or deletion
You believe there is an issue with your account security
You need assistance with privacy-related concerns
Provide:
Your account email
Details of your request
Related Topics
Support
If you have any questions or need assistance, our support team is here to help. Contact us anytime at [email protected]. Our team typically responds within 24–48 hours for process-related questions.